Khan Imports has been a direct importer since 1989. We are committed to offering high quality, unique, beautifully hand carved marble, onyx and natural stone chess sets at an exceptional value!
Do you maintain your own inventory? All pieces presented on this site, including the chess sets have been crafted for, and directly imported by Khan Imports. We maintain 100% of our own inventory and inspect all pieces prior to shipping. Orders are usually shipped the same or next business day, and we are pleased to we offer UPS Ground service at no charge! I lost a chess piece! Do you offer replacement chess pieces? Absolutely! We want you to enjoy your beautiful marble chess set in the many years to come. As an established company and direct importer, we are pleased to offer chess piece replacements for each of our marble, onyx and natural stone chess sets. For details, please call or e-mail us at: info@khanimports.com. Regretfully, we are unable to replace chess pieces if the chess set was not purchased from Khan Imports or from a retail store that does not offer our chess sets. (We do not sell to other Internet websites.) Our hand carved chess pieces differ in size, style and stone color from other marble, onyx or stone chess sets. May I purchase a Chess Piece Set or Chess Board separately? Chess boards and chess piece sets may be ordered separately at: Checker Games, Chess Boards & Pieces Can I buy the Chess Set Storage Case separately? Our Black Velvet Chess Set Storage Cases have been especially designed for our chess sets and are only available with the purchase of a chess set from Khan Imports. If you purchase a chess set without the case and would like to buy the chess case at a later date, we will pleased to offer the case as a separate purchase. Please contact us by phone at (800) 260-1064 for ordering. Is there felt on the bottom of the chess pieces? Felt pads are added to the bottom of the chess board, but we've chosen not to place felt on the bottom of our chess pieces. With normal use in play, the chess pieces will not scratch the marble board. Any felt pad color (usually bright green) on the bottom of chess pieces sized to fit the diameter will be visible, and we feel degrades the appearance and natural beauty of our marble chess sets. If smaller felt pads are used to avoid visibility, the chess pieces will not be as stable on the board. However, if you would like self-adhesive felt pads for the chess pieces, they can be found very inexpensively at most local hardware or craft stores. Do you ship outside the United States or Canada? Regretfully, we are unable to ship orders outside of the United States or Canada. For complete shipping information, please click the following link. Shipping Information. I am buying a chess set for a gift, what's your return policy? We offer a 30 Day Satisfaction Guarantee with each purchase. If for any reason you or the recipient are not pleased with your purchase, it may be returned within 30 days of receipt for a prompt exchange or full refund of the merchandise amount, excluding shipping charges. If your order was shipped UPS Ground at no charge, the actual UPS shipping charge will be deducted from your merchandise total. There is no restocking fee for returns or exchanges. Returns must be shipped securely in the original packaging, insured for the full purchase amount. If possible, a copy of the Packing List should be included for our reference. Please contact us prior to shipping any return for a Returned Goods Authorization Number (RGA#), if you would like assistance with a return, or have any questions regarding our Return Policy. I've seen a similar chess set for a cheaper price. What's the difference? Many factors influence value and pricing when evaluating marble, natural stone, onyx or gemstone chess sets. These include the quality of the workmanship, stone quality, polishing, stone color and/or fossil content. Chess boards and pieces that have been exceptionally handcrafted offer significantly more value and beauty than sets that have been poorly constructed, manufactured, mass produced or machine-made. Only the highest quality stone and workmanship is selected for each of our handcrafted chess sets. Khan Imports will not ever compromise it's quality standards by importing, or offering a chess board that does not meet our requirements. As a result, "rejected" poor quality chess boards are usually sold with substantially cheaper machine-made chess pieces in local markets overseas, picked up by other importers or exporters, or purchased very inexpensively for quick liquidation. I have other questions, how can I contact you? We would welcome the opportunity to assist you. Please don't hesitate to contact us by phone, toll free (800) 260-1064 or e-mail us at info@khanimports.com if you have questions, or would like additional information about our chess sets. We invite you to read, "What our Customers are Saying..." |
