Contact and Customer Service
Satisfaction Guarantee & Return Policy
Placing Orders, Processing Time, Availability and Confirmation
Payment Options, Mail Orders and Sales Tax
Shipping Schedule, Methods and Rates
Contact and Customer ServicePlease don't hesitate to contact us if you have any questions, would like additional information about any of our pieces, or prefer to order by phone. Khan Imports is committed to providing outstanding customer service and high quality products. Response to email inquiries are usually provided within 1 business day. Comments or suggestions to improve this site are always welcome!
5730 Encina Rd., Suite 1
Goleta, California (CA) 93117-6250 U.S.A.
Hours: 8:00AM to 4:00PM, (Pacific Time) Monday - Friday
Toll Free: 1-800-260-1064 (U.S. & Canada) / Int'l. Telephone: +01-805-967-8050
Satisfaction Guarantee & Return PolicyKhan Imports is committed to providing outstanding customer service and high quality products. All our pieces are carefully packaged and inspected prior to shipping.
We invite you to read, "What Our Customers are Saying..."
We offer a 30 Day Satisfaction Guarantee with each purchase. If for any reason you are not pleased with your purchase, it may be returned within 30 days of receipt for a full refund of the merchandise amount, excluding actual shipping charges. If your order was shipped at no charge, the total shipping charge will be deducted from your merchandise total, and if applicable, will be reflected in your credit amount. We are unable to reimburse shipping charges. There are no restocking fees for returns or exchanges.
Please contact us prior to shipping any return for a Returned Goods Authorization Number (RGA#). Returns should be packed securely in the original packaging, and insured for the full merchandise amount. We recommend that a return be shipped UPS Ground, which provides tracking information, and includes up to $100.00 insurance. (Additional insurance coverage is available for a minor charge.) Regretfully, we will be unable to credit your account if a returned item is received damaged, or not in resalable condition. Please include a copy of the Packing List with your return for our reference. Please don't hesitate to contact us if you would like assistance, or have any questions regarding our Return Policy.
There are no restocking fees for returns. Please contact us prior to shipping any return for a Returned Goods Authorization Number (RGA#). Returns should be packed securely in the original packaging, and insured for the full merchandise amount. We recommend that a return be shipped UPS Ground, which provides tracking information, and includes up to $100.00 insurance. Additional insurance coverage is available for a minor charge. Regretfully, we will be unable to credit your account if a returned item is received damaged or not in resalable condition. Please include a copy of the Packing List with your return for our reference. If your order was shipped at no charge, the actual shipping charge will be deducted from your merchandise total, and if applicable, will be reflected in your credit amount. We are unable to reimburse shipping charges. Please don't hesitate to contact us if you would like assistance or have any questions regarding our Return Policy.
If you are ordering a gift that will be shipped directly to the recipient, only your name and address (no prices or credit card information) will appear on the Packing List to identify the sender, along with a "Gift Message" you may have provided on the order form.
Placing Orders, Processing Time, Availability and ConfirmationOrders may be placed online, by phone, fax or mail, and are usually shipped the same or next business day.
If you prefer to order by fax or mail, please print and complete our
Khan Imports - Print Order Form (For Fax or Mail Orders)
Product availability is regularly updated and indicated in the product description for each item. In the event the item you ordered is not available, you will be notified within 1 business day. If you are ordering several gifts that will be sent to different shipping addresses, please place each order separately online or toll free by phone.
An Order Confirmation for online transactions is provided by e-mail within 24 hours. Order status, along with the shipment tracking number for all orders are provided by e-mail the day your order is being shipped.
Secure Ordering and PricingKhan Imports store pages, shopping cart, ordering system, and order forms are hosted by Yahoo! Stores. All online orders are processed securely using the Yahoo! industry-standard SSL encryption server.
Prices are subject to change without notice.
- USPS Priority Mail Package Tracking (United States Postal Service)
USPS Priority Mail transit time is generally 2-3 business days. USPS tracking information is usually available the day after your order has been shipped. If you would like to track your package or check the USPS delivery status of your order, click here for the
USPS Package Tracking.
- UPS Package Tracking (United Parcel Service)
If you would like to track your UPS package or check the status of your order, click here for
UPS Package Tracking.
Based on location, transit time for orders shipped UPS Ground is usually 2-4 business days. UPS tracking information is generally available the day after your order has been shipped.
Click here for the UPS Ground Transit Time Map
Shopping Cart InformationAfter you add an item to your shopping cart, you can choose to place your order immediately or continue shopping. You can put as many items as you want in your shopping basket. At any time, you may review, make changes or place your order by clicking on the "Show My Shopping Cart" category.
If your purchase is a gift, we're pleased to ship your order directly to the recipient. An area is provided on the order form at checkout for you to include a Gift Message. Only a Packing List is included with each order and it does not show pricing or credit card information. If you are ordering several gifts that will be sent to different shipping addresses, please place each order separately.
Payment Options and Mail OrdersWe accept VISA, MasterCard, Discover and American Express. If you prefer to mail payment, a Cashier's Check, Money Order or Personal Check is also accepted.
Orders received by mail are usually shipped the next business day if payment is made by Money Order or Cashier's Check. Personal checks will delay the shipping of your order 10 to 14 days, or until the check has been cleared.
To place an order by mail, please print our Mail Order Form.
Please mail your order form and payment to:
5730 Encina Rd., Suite 1
Goleta, CA 93117
There is no shipping charge for orders over $25.00, shipped via Ground within the 48 contiguous U.S. States. A discounted, flat rate of $8.95 applies to Ground orders under $25.00. If applicable, please include the appropriate shipping charges as indicated on the Mail Order Form.
Sales Tax applies only to orders shipped within the state of California. A sales tax rate of 8.00% will be applied to the purchase price. There is no sales tax for all other areas. If your order is placed online, sales tax (if applicable) will be calculated for you.
Shipping Information, Schedule, Methods and Express Rates
Free Ground Shipping for All Orders over $25.00!
Most Orders Arrive in just 2-3 Business Days.
Only $8.95 for Ground Orders under $25.00
Orders shipped USPS Priority Mail usually arrive in just 2-3 business days, including Saturday. Based on location, orders shipped UPS Ground usually arrive in just 2-4 business days. Ground service is offered at no charge for orders over $25.00, and available within the 48 contiguous U.S. states. A discounted, flat ground shipping charge of $8.95 will apply to orders under $25.00. There are no handling or processing fees. For guaranteed express delivery to Midwest or East Coast States, 3 Day Select, 2nd Day Air and Next Day Air services are also available. Please don't hesitate to contact us (800-260-1064) if you have any questions, need your order to arrive on a specific day, or for the least expensive shipping options. Based on the item and/or location, an express service may not be necessary.
For orders shipped outside of the 48 contiguous U.S. States, please scroll down for international shipping information.
UPS Ground Transit Time Map
Transit days start the business day after your order is shipped.
|UPS Express Shipping Rates
(Within the 48 Contiguous U.S. States.)
Orders shipped USPS Priority Mail Usually Arrive in Just 2-3 Days, Including Saturday.
UPS Express Services offer a guaranteed transit time, however are very expensive.
Please contact us (800-260-1064) if you have any questions, or for the least expensive
shipping options if needed to arrive on a specific day. Based on location,
item sizes, etc., an express service may not be necessary.
|Order by 9:00AM (PST)|
M-F for Same Day Shipping!
2 to 5
|Up to $25.00
|$ 25.01 to $ 50.00
|$ 50.01 to $ 80.00
|$ 80.01 to $100.00
|$100.01 to $125.00||FREE!
|$125.01 to $140.00||FREE!
|$140.01 to $180.00
|$180.01 to $220.00
|$220.01 to $260.00
|$260.01 to $300.00
Hawaii and Alaska OrdersUSPS Priority Mail, UPS Ground, UPS 2 Day Air and Next Day Air Service is available for orders shipped to Hawaii and Alaska. Shipping rates to these states vary significantly. In order to provide our customers with the lowest possible shipping charge, the actual shipping rate (based on shipping zip code, weight, carton size, etc.) will be determined and added to your total order at the time of shipping. When possible, we will ship your order via USPS Priority Mail and a discounted USPS shipping rate will be applied.
If you would like an advance estimate of UPS shipping charges, please call or email us at firstname.lastname@example.org, and include the complete shipping address along with the item(s) you are interested in purchasing.
Orders Shipped to CanadaOrders can be placed by credit card online or toll free by phone. All prices are listed in U.S. dollars. The issuing bank for your credit card will convert your total purchase from Canadian Dollars to US Dollars based on current exchange rates. Please contact your credit card company prior to purchasing for any additional information on their terms.
UPS Standard Ground to Canada Service is used for orders shipped to Canada. Actual UPS shipping charges apply and are determined by shipping location, weight and carton size. In order to offer the lowest rate, shipping charges will not be automatically calculated when ordering online, but will be added to your total order at the time of shipping. Based on location, UPS transit time to Canada ranges from 3-8 business days.
If you would like an advance estimate of the actual UPS shipping charge, transit time or have any questions, please call or e-mail us at email@example.com, and include the complete shipping address along with the item(s) you are interested in purchasing.
You will be responsible for any brokerage charges, duties and/or taxes that may be applied. We are pleased to offer UPSís e-Tailer Brokerage Program (eBP), where orders shipped via UPS Standard Ground to Canada valued under CAD$ 200, receive a reduced brokerage fee of only CAD$ 10, plus any applicable duties and taxes. Orders over CAD$200 are subject to specialized clearance and may incur additional fees. UPS will request payment of these charges at the time of delivery. If you would like to pay prior to delivery, please contact UPS at 1-800-742-5877.
Orders Shipped Outside the U.S. and CanadaRegretfully, we are unable to ship orders outside of the United States or Canada.
Thank you for visiting Khan Imports!
|Unique Marble Gifts, Quality Onyx Sculptures & Natural Stone Decor
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|Free Shipping for Orders over $25.00!|
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||About Khan Imports
What Customers Are Saying...
||Receive Special Offers
Toll Free (800) 260-1064 (US & Canada)
Tel. (805) 967-8050 Fax (805) 967-7128
Monday - Friday, 8:00AM - 4:00PM (Pacific Time)
5730 Encina Rd., Suite 1
Goleta, CA 93117-6250
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